ACCOUNT DELETION
You may request deletion of your Arcane Tavern account and associated game data at any time.
HOW TO REQUEST DELETION
Email support@randomrestartgaming.com with the subject “Arcane Tavern Account Deletion Request.” Send the request from the email address connected to your Arcane Tavern account when possible. Include your account or keeper display name and the sign-in method you used. Do not send your password, payment-card information, or authentication codes.
WHAT WILL BE DELETED
After we verify the request, we will delete or de-identify account information and game data associated with the account, including saved progress, hero roster, quests, inventory, virtual currency balances, settings, and achievements, except where retention is required for security, fraud prevention, transaction records, dispute resolution, or legal obligations.
WHAT MAY BE RETAINED
Limited Google Play purchase and order records, security logs, support records, or backup copies may be retained when reasonably necessary or required by law. Residual backup data will be removed through normal backup cycles.
PURCHASES AND REFUNDS
Deleting an Arcane Tavern account does not automatically cancel or refund completed Google Play purchases. Refund requests are handled under Google Play policies.
PROCESSING TIME
We will acknowledge your request and may ask for information needed to verify account ownership. Verified requests are normally completed within 30 days, unless applicable law requires or permits a different period.
CONTACT